Privacy Policy
Your privacy is important to us. This policy explains how ConsanFero collects, uses, and protects your personal information when you use our trading education platform.
1. Overview
ConsanFero ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our trading education services.
By using ConsanFero's services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our services.
Key Privacy Principles:
- We collect only necessary information to provide our services
- We never sell your personal information to third parties
- We use industry-standard security measures to protect your data
- You have control over your information and can request deletion
- We are transparent about our data practices
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Account Information: Name, email address, username, password
- Profile Information: Trading experience level, investment goals, risk tolerance
- Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
- Communication Data: Messages sent through our platform, support requests, feedback
- Educational Data: Course progress, quiz results, certificates earned
- Scam Reports: Information about suspicious activities or fraudulent offers you report
2.2 Automatically Collected Information
When you use our services, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, features used, click patterns
- Performance Data: Loading times, errors, system performance metrics
- Location Data: General geographic location based on IP address
2.3 Third-Party Information
We may receive information about you from third parties, including:
- Social media platforms (if you choose to connect your accounts)
- Payment processors and financial institutions
- Marketing partners and referral sources
- Public databases and fraud prevention services
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Create and manage your account
- Provide access to educational content and tools
- Track your learning progress and issue certificates
- Process payments and manage subscriptions
- Provide customer support and respond to inquiries
3.2 Safety and Security
- Detect and prevent fraudulent activities
- Identify and warn about trading scams
- Maintain platform security and prevent abuse
- Verify user identity and prevent unauthorized access
- Comply with legal obligations and regulatory requirements
3.3 Communication and Marketing
- Send important service updates and notifications
- Provide educational content and market insights
- Send scam alerts and safety warnings
- Deliver marketing communications (with your consent)
- Conduct surveys and gather feedback
3.4 Improvement and Analytics
- Analyze usage patterns to improve our services
- Develop new features and educational content
- Conduct research on trading education effectiveness
- Optimize platform performance and user experience
5. Data Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5.1 Technical Safeguards
- 256-bit SSL encryption for data transmission
- AES-256 encryption for data storage
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Automated threat detection and monitoring
- Secure cloud infrastructure with reputable providers
5.2 Administrative Safeguards
- Employee training on data protection and privacy
- Limited access to personal information on a need-to-know basis
- Background checks for employees with data access
- Incident response procedures for security breaches
- Regular review and update of security policies
5.3 Physical Safeguards
- Secure data centers with restricted access
- Environmental controls and monitoring
- Secure disposal of hardware and storage media
Important Security Note:
While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any suspected unauthorized access.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Request information about how your data is processed
7.2 Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for data processing
7.3 Restriction and Objection
- Restrict certain processing of your information
- Object to processing based on legitimate interests
- Opt-out of marketing communications
7.4 Exercising Your Rights
To exercise these rights, contact us at privacy@feroconsan.com. We will respond to your request within 30 days and may require verification of your identity.
8. International Data Transfers
ConsanFero operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by competent data protection authorities
- Privacy Shield or successor frameworks where applicable
- Your explicit consent for transfers when required
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9.1 Retention Periods
- Account Information: Until account deletion or 7 years after last activity
- Educational Records: 10 years for certificate and progress tracking
- Payment Information: 7 years for tax and accounting purposes
- Support Communications: 3 years for quality and training purposes
- Marketing Data: Until consent withdrawal or 2 years of inactivity
9.2 Secure Disposal
When information is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent unauthorized recovery.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
- Updating the "Last Modified" date at the top of this policy
Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Email: privacy@feroconsan.com
Mail:
ConsanFero Privacy Officer
1250 Financial District Blvd, Suite 4000
New York, NY 10005
United States
Phone: +1-800-CONSANFERO (24/7 for privacy emergencies)
Data Protection Authorities
If you are located in the EU, UK, or other jurisdictions with data protection authorities, you have the right to lodge a complaint with the relevant supervisory authority if you believe we have processed your personal information unlawfully.